Amanda Olson

The future of property claims restoration is here…and it’s easier! When a large-scale disaster strikes, such as a tornado or hurricane, time is precious to your policyholder response. The pressure is on to quickly find contractors for insurance claims who are available where you need them, when you need them to prevent escalating issues and …

Why You’ll Never Need an Independent Repair Contractor Again Read More »

Full Claims Lifecycle Support Under One Roof – Part 2: Post-Adjudication In Part 1 of this blog, we talked about the evolution of the property claims industry. Insurers are dealing with a lot right now in keeping up with demand from extreme weather, progressing customer expectations and a tightening workforce. Claims leaders and adjusters are …

Part 2: How to (Actually) Close Claims Faster Using Insurance Claims Technology Read More »

Full Claims Lifecycle Support Under One Roof, Part 1: Pre-Adjudication The property insurance claims industry is currently experiencing a major evolution that seems to be impacting business from all directions. Claims operations leaders and adjusters are feeling the pressure of progressing customer expectations alongside increasing trends in claims surges. On the internal side of the …

Part 1: How to (Actually) Close Claims Faster Using Insurance Claims Technology Read More »

Hancock Claims was founded by roofing experts who saw an opportunity to apply their expertise to improving how property claims are handled. The initial business model was focused on helping claims adjusters with roof inspections. Over time, the company grew into a nationwide network of experts to meet the demands of carriers and adjusters for …

One Roof Story – How We Evolved to Serve a Changing Industry Read More »

“The insurance claims process is evolving. Expectations of policyholders are evolving. And, one of the key challenges that insurance carriers are experiencing now is that the claims adjuster workforce is changing.” John Hatcher, Hancock’s Senior Vice President of Carrier Relations and Business Development, said these were the top themes heard throughout the Connected Claims USA …

Three Major Shifts Impacting the Property Claims Industry and How to Successfully Adapt Read More »

A recent press release highlights Vivint’s Water Sensor Experience announcement. Hancock Claims Consultants is proud to partner with Vivint as pioneers in this new endeavor.  Recognized as the largest network of certified inspection experts in the U.S., Hancock Claims Consultants has enhanced its portfolio of claim support services to include a national network of repair …

Hancock Claims Consultants is Proud to Partner with Vivint as a Smart Home Water Emergency Resource and Beyond Read More »

IRVINE, Calif., October 5, 2022 — CoreLogic®, a leading global property data and analytics-driven solutions provider, announced that Hancock Claims Consultants, the largest national onsite property inspections company has adopted the CoreLogic SettleAssist® technology to expand their field estimating service and create an inclusive claims processing solution for their clients.  As the largest network of …

Hancock Claims Consultants Uses CoreLogic SettleAssist to Provide Comprehensive Inspections to Estimation Services Read More »

The evolution of the insurance claims industry has introduced a multitude of technological advances, but there is something perhaps more important than tech, and that is the customer experience itself. In fact, 76% of insurance customers would switch carriers for more personalized service. “Companies that offer consistently best-in-class customer experiences tend to grow faster and …

Six Key Initiatives to Improve Your Claims Customer Service Experience Read More »

As claim volume continues to increase the results are driving adjusters to look for ways to speed up the property inspection process that is not only cost-effective but cycle time sensitive. One innovative new option is the virtual property inspection. Virtual inspections mean the adjusters don’t necessarily have to be physically present at the home, …

Onsite vs. Virtual: How to Make Your Next Property Inspection Quicker, Easier and More Accurate Read More »

Technology is changing the face of claims adjusting. What used to be a manual process is now highlighted by automation that streamlines both time and cost savings. Historically, resolving damage claims could take months, whereas homeowners can now get a resolution in a matter of weeks or days. From the adjuster perspective, partnering with a …

How Technology Is Transforming the Claims Adjusting Industry Read More »