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Property Inspections

Improve your claims cycle and response with on-demand property inspection services.

Choose which services you want, where you need them.

We have highly trained property inspection technicians from coast-to-coast, as well as a dedicated catastrophe center. Plus, you get the most accurate information compatible with all estimating and claims platforms.

Hancock employees during an inspection process

Direct Inspections

Speed up your claims cycle using Hancock’s certified, cost-effective technicians for roofs, exteriors and interiors. We provide calibration training to ensure accuracy and accountability at the highest level. Our independent inspectors are also skilled at customer service. From delivering precise data to communicating with policyholders, Hancock has you covered.

Ladder Assist

Your adjusters never have to step on a ladder unless they want to. We revolutionized external and roofing inspections as the first consultant to offer ladder assist. For exceptionally steep roofs, Hancock uses state-of-the-art technology to assess the damage and secure, precise measurements.

Hancock employee during ladder assist process
Hancock employee during a roof inspection process

Emergency Tarping & Boarding

It’s not always safe or practical for homeowners to mitigate damage entirely on their own. Let us save your policyholders from potential injury and your adjusters from time-consuming trips in the field.

Underwriting Inspections

Give your underwriting department critical information needed to reduce your exposure to risk and make more competitive decisions with reports based on nationwide property inspections for the nation’s leading carriers.

Hancock Claims Inspector

Our Certified Technicians

Improving the claims process from rooftops to laptops.

Hancock employee during property inspection

Highly experienced

Our technicians work as an extension of your team and have a background in roofing, construction, or claims adjusting.

Certified and licensed

We recruit, hire and train the best property inspectors nationwide, ensuring they are Haag certified while meeting our exacting performance standards for accountability and accuracy.

Classroom and field training

Our team of property inspection technicians receive training calibrated explicitly for each carrier’s unique requirements.

Quality assurance

Since 2003, Hancock Claims has been a consistent leader in nationwide coverage, response time, well-trained inspectors, and industry awards.

Completed Inspections in
4 Simple Steps

Our proven process is your assurance of high-quality claims support from rapid catastrophe response to direct inspections. Just schedule an inspection and the technician handles the rest. Following inspections, the desk adjuster is armed with everything needed to build an estimate. Better yet, we can handle the estimate for you.

Step One

Initiate an Inspection

An insurance adjuster initiates an inspection through our webform or estimating platforms.

Step Two

a Time

Our customer service team will schedule an inspection with your insured within 4-8 hours of your submission.

Step Three

Send a

A Hancock inspection technician arrives to assess the property.

Step Four

the Report

A detailed report is delivered to the adjustor within 24 hours of the inspection.

How Hancock is Leading the Way
in Claims Resolution Services

Complete nationwide coverage

Quickly attend to policyholders regardless of location with access to the largest network of experienced inspection technicians, contents inventory specialists, engineers and contractors. We have no boundaries and can service claims across the country.

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Fast, full-service claims inspections

Assess property damage endured by your policyholder quickly and easily through our proprietary scheduling system and vast network of technicians. We offer next-day inspections and will electronically send the comprehensive inspection report to the claims adjuster within 24 hours of completing the on-site inspection.

Superior quality and accuracy

Make confident claims decisions with detailed inspections and reports based on regional data compiled from the biggest carriers in the nation.

Save time and money.

The claims process is seamless with a single point of contact and nationwide team of professionals ready to respond to your every need. From savings on accurate contents inventories and flat-rate inspections to instant inspection scheduling and pre-approved contractors, your job has never been easier.

Our Coverage

The largest network of property inspectors and service providers nationwide.

Nationwide service map
hancock employee roof inspection

Property Inspections FAQ

We offer next-day inspections and will return your fully comprehensive inspection report to your claims desk adjuster within 24 hours of completing the inspection.

Click here to check nationwide availability and schedule a claims inspection.

Our technicians must be engineering-certified and have a background in roofing, construction, or claims. They also regularly participate in calibration classes to ensure that our inspections and deliverables meet carrier-specific requirements.

On top of that, Hancock provides in-the-field mentoring to ensure the highest standard of property inspections and customer experience.

Yes. By law, property owners must be present for property and direct inspections. Our claims property inspectors, estimators, and other technicians understand and pride themselves on demonstrating outstanding customer experience.

As the leading property inspection company in the U.S., Hancock has 500+ claims inspection technicians ready for rapid deployment nationwide within 24-48 hours of scheduling. 

Our proprietary online scheduling technology allows you to quickly check and secure availability, and you will receive a confirmation email within two hours of scheduling. If you don’t receive confirmation, call 770-569-1669, and a team member will personally check on your request. 

Explore inspections scheduling tool

Virtual v. Onsite Roof Inspections:
Which is better?

Provide a best-in-class experience for your customers with timely and accurate inspections completed by our highly-trained technicians.

Explore Corporate Careers

The Hancock corporate team supports a national network of technicians and claims specialists while driving excellent customer service. Explore your opportunities with the best team in the business.

Become a Technician

Hancock Independent contractors enjoy the freedom and flexibility of working their own schedules while being a part of the greater Hancock Claims network.

Become a Service Provider

Join our network of contractors, engineers and professional service providers to access great opportunities and fast payment turnarounds.