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Schedule an Inspection

For questions regarding other service offerings, please contact us at 770-569-1669.

Please note that Hancock partners with insurance carriers and their adjuster affiliates only. If you do not receive a confirmation email within 2 hours of submission, please call 770-569-1669.

About

Revolutionizing the property and casualty insurance industry.

Insurers need fast, accurate, and affordable inspection and estimating services. For more than 20 years, the industry’s biggest insurers have relied on the experience and strength of Hancock Claims Consultants. We not only provide the largest network of certified inspection experts, but we also act as an extension of our client’s adjuster and underwriting departments.

hancock employees roof inspection

How It's Going

Today, Hancock provides award-winning service to more than 100 carriers nationwide. Our vast network of highly trained, certified inspection technicians helps carriers improve response times and make wiser underwriting decisions.

How It Started

Hancock Claims Consultants began as a successful contracting company in Atlanta, Georgia, in 2003. Our insurance claims consulting business started in 2004 with our innovative Ladder Assist pilot program. Hancock provided high and steep access for accurate storm damage assessment to adjusters. By 2008, Hancock exited the contracting business to focus solely on the insurance industry’s specialized needs.

hancock claims employees shaking hands with client
hancock employees roof inspection

How It Started

Hancock Claims Consultants began as a successful contracting company in Atlanta, Georgia, in 2003. Our insurance claims consulting business started in 2004 with our innovative Ladders Assist pilot program. Hancock provided higher and steeper access for accurate storm damage assessment to adjusters. By 2008, Hancock left the contracting business to avoid conflict of interest and focus on the insurance industry’s specialized needs.

hancock claims employees shaking hands with client

How It's Going

Today, Hancock provides award-winning service to more than 100 carriers nationwide. Our vast network of highly trained, certified inspection technicians helps carriers improve response times and make wiser underwriting decisions.

Exceptional quality,
surprising affordability.

Our award-winning call center software and proprietary online scheduling system allow us to quickly and efficiently put boots on the ground within 24-48 hours after a catastrophe. Our inspectors have direct experience in roofing, construction, or claims processing. Not only are they highly qualified, but they also take pride in representing our partners in the field.

We keep our costs low through our high volume of property inspection claims and underwriting assistance. In fact, our flat-fee structure costs about half of what you’d pay an independent adjuster.

Paying it forward by
giving back.

As partners in the insurance claims and underwriting industry, we see firsthand the devastation that natural and manmade disasters bring. We are proud to play an active role in organizations like Habitat for Humanity.

We support a cleaner, healthier environment by doing our part as a sustainable business. Our employees and workforce strive to reduce, reuse, and recycle as much as possible.

Awards

Hancock Claims is a proud leader in the industry and is honored by awards received including the 2018 and 2019 Inc. 5000 list and the ACG 2018 Georgia Fast40 Award.

inc5000

2018 & 2019 Honoree

georgia fast 40

2018 Honoree

Meet our leadership team.

President and CEO

Executive Vice President and Chief Operating Officer

Senior Vice President of Carrier Relations and Business Development

VP of Customer Experience

VP of National Field Operations

CPA and Chief Financial Officer for Hancock Claims
Vice President and CHRO

Vice President of Carrier Services

VP of Information Systems
hancock employee roof inspection

Our Certified Technicians

Improving the claims process from rooftops to laptops.

Hancock employee during property inspection

Highly experienced

Our technicians work as an extension of your team and have a background in roofing, construction, or claims adjusting.

Certified and licensed

We recruit, hire, and train the best property inspectors nationwide and ensure they meet our exacting performance standards for accountability and accuracy.

Classroom and field training

Our team of property inspection technicians receive training calibrated explicitly for each carrier’s unique requirements.

Quality assurance

Since 2003, Hancock Claims has been a consistent leader in nationwide coverage, response time, well-trained inspectors, and industry awards.

Do you have what it takes?

Our career center offers opportunities for exceptional individuals. If you’re committed to being the best in the field of property inspection, claims support, and insurance underwriting, we want you to join our team.

brad hancock

Brad Hancock

President and CEO

Leading Hancock Claims as President and CEO, Brad Hancock has a long career and history of success in the industry. He is responsible for leading the company’s near- and long-term strategy through effective vertical communication efforts related to expansion opportunities, competitive landscape and relevant industry developments. He also directs and aligns strategic goals of the organization to optimize planned results and performance expectations.

 

As a lifelong entrepreneur in the sales and service industry with a past as a third generation roofing contractor and owner of a water mitigation company, Hancock has deep experience in the management and service side of the business. Hancock hails from Roswell, GA and enjoys travel, boating and growth oriented opportunities with other business leaders.

Lori Puentes

Lori Puentes

Executive Vice President and Chief Operating Officer

Lori is an intuitive leader with the ability to anticipate organizational direction while bringing challenges and solutions into coherent systems. She prides herself in maintaining the adopted mission and core values in support of operational excellence and customer value. As Executive Vice President and Chief Operating Officer, Lori operationalizes company vision and strategies to meet organizational growth, performance and profitability objectives. She brings over 20 years of industry experience (13+ with Hancock) with a history as VP of Operations and Financial/Project Manager. A Florida native, Lori has lifelong entrepreneurial vision and a degree in Business Administration. Outside of work, she enjoys traveling and making memories with her family and friends.

John Hatcher

Senior Vice President of Carrier Relations and Business Development

As Senior Vice President of Carrier Relations and Business Development, John is tasked with driving partnerships and growth initiatives across property insurers. His overall mission is to serve those partners while enhancing all policyholders’ claims experience. John’s background in sales and entrepreneurship make him a driven self-starter with a history of making strategic decisions and forging valuable relationships. He has 20+ years in the field having served in past roles as Lead Client Partner, SVP-Insurance, Insurance General Manager and COO. Raised in Kansas City and now residing in Austin, TX, John spends his free time traveling with friends and family, sailing, playing pickle ball, playing music and showing off his ‘65 Mustang convertible at classic car shows.

Cristina Vielhaber

Cristina Vielhaber

VP of Customer Experience

As VP of Customer Experience, Cristina strives to provide the most efficient, seamless, end-to-end customer experience for Hancock clients. She leads eight teams that include our call center, claims processing teams, estimatics, quality assurance, and business analytics. She has unique abilities in systemizing processes to scale, identifying technology to suit strategic objectives. Hailing from Cary, North Carolina, Cristina attended the University of North Carolina Greensboro and has 11 years of proven leadership in the industry. In her free time Vielhaber loves to read books, listen to podcasts, and surround herself with family. She has four kids and they frequently travel to Destin, Florida to enjoy the sand and surf.

Ray Tant

Ray Tant

VP of National Field Operations

Ray brings more than 15 years of field experience with exceptional leadership and problem-solving skills. Born and raised in Dallas, GA, Ray also has experience as a roofing contractor, allowing him to see the industry with a wide lens. As the VP of National Field Operations, he oversees our regional and field inspectors. Ray interfaces with his team to drive successful daily field operations, meeting carrier expectations. Ray has worked his way up through a distinguished career, receiving numerous awards. He is the recipient of the Hancock Award of Excellence, Hancock Operations Oversight Team Leader Award, Territory Growth winner and Outstanding Achievement Award. Outside of work, Ray enjoys spending time with his wife of over 25 years, Necie and two daughters. He loves to travel and spend time on the water.

Stephen Bradshaw

Stephen Bradshaw

CPA and Chief Financial Officer

Originally from Eccles, WV, Stephen earned a bachelor’s in accounting and an MBA in finance from Georgia State University and is a CPA and Chief Financial Officer for Hancock Claims. Stephen is responsible for financial oversight of the company. He has nearly 30 years of experience in accounting with more than 13 of those years as a CFO. Hancock is the third Private Equity-backed company that he has operated as CFO with experience across multiple verticals. Stephen and his wife are parents to two wonderful rescue dogs and he loves to barbecue.

Mark Cook

Mark Cook

Vice President and CHRO

Mark is the Vice President and CHRO at Hancock Claims. He manages all things people with specific responsibilities in compliance, payroll, benefits, recruiting, talent, training and development. He brings over 20 years of experience to the organization, serving as a Senior HR Executive in a range of industries. Born and raised in Atlanta, he attended the University of Georgia-Atlanta.

Chuck Lawrence, Vice President of Carrier Services for Hancock Claims Consultants

Chuck Lawrence

Vice President of Carrier Services

Born in Moore, OK and living in Florida now, Chuck is the Vice President of Carrier Services for Hancock Claims Consultants. He brings with him 32 years of industry experience, 27 of which are with first-party claims. He is leading teams that include the call center, claims processing, desk estimating and scheduling. Previously working with both large national carriers and regional carriers, Chuck has landed at Hancock to continue driving success and the highest levels of service. He is a graduate of Trevecca Nazarene University and spends his free time taking cruises with his wife and enjoying time with his five grandchildren.

David McCampbell

David McCampbell

VP of Information Systems

As VP of Information Systems, David is responsible for all things technology related at Hancock. David has an incredible 35+ years of experience in IT, software development and security. He has worked as VP of Engineering, General Manager, CTO, VP of Worldwide Information Services, & Sr. VP of Cloud Services all which are relevant to his role at Hancock. McCampbell is from Marietta, GA and attended Kennesaw State University. He is a Member of Atlanta Technology Professionals (ATP) and enjoys spending time with family and friends, studying history, playing tennis, and leaping tall buildings in a single bound.

Corporate Careers

The Hancock corporate team supports a national network of technicians and claims specialists while driving excellent customer service. Explore opportunities with the best team in the business.

Become a Technician

Team in Blue technicians enjoy robust opportunities with maximum flexibility in scheduling and resources. Explore opportunities in this exciting field.