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About

Revolutionizing the property and casualty insurance industry.

Insurers need fast, accurate and affordable claims support services. For more than 20 years, the industry’s biggest insurers have relied on the experience and strength of Hancock Claims Consultants. We provide the largest network of certified inspection experts, estimators, contents specialists and we have a preferred network of repair and expert service vendors on standby.

hancock employees roof inspection

How It's Going

Today, Hancock provides award-winning service to more than 100 carriers nationwide. Our vast network of highly trained inspectors, estimators, contents specialists and preferred vendors are here to improve the claims process.

How It Started

Hancock Claims Consultants began as a successful contracting company in Atlanta, Georgia, in 2003. Our insurance claims consulting business started in 2004 with our innovative Ladder Assist pilot program. Hancock provided high and steep access for accurate storm damage assessment to adjusters. By 2008, Hancock exited the contracting business to focus solely on the insurance industry’s specialized needs.

hancock claims employees shaking hands with client
hancock employees roof inspection

How It Started

Hancock Claims Consultants began as a successful contracting company in Atlanta, Georgia, in 2003. Our insurance claims consulting business started in 2004 with our innovative Ladders Assist pilot program. Hancock provided higher and steeper access for accurate storm damage assessment to adjusters. By 2008, Hancock left the contracting business to avoid conflict of interest and focus on the insurance industry’s specialized needs.

hancock claims employees shaking hands with client

How It's Going

Today, Hancock provides award-winning service to more than 100 carriers nationwide. Our vast network of highly trained, certified inspection technicians helps carriers improve response times and make wiser underwriting decisions.

Exceptional quality,
surprising affordability.

Our award-winning call center software and proprietary online scheduling system allow us to quickly and efficiently put boots on the ground within 24-48 hours after a catastrophe. Our inspectors have direct experience in roofing, construction, or claims processing. Not only are they highly qualified, but they also take pride in representing our partners in the field.

We keep our costs low through our high volume of property inspection claims and underwriting assistance. In fact, our flat-fee structure costs about half of what you’d pay an independent adjuster.

Paying it forward by
giving back.

As partners in the insurance claims and underwriting industry, we see firsthand the devastation that natural and manmade disasters bring. We are proud to play an active role in organizations like Habitat for Humanity.

We support a cleaner, healthier environment by doing our part as a sustainable business. Our employees and workforce strive to reduce, reuse, and recycle as much as possible.

Awards

Hancock Claims is a proud leader in the industry and is honored by awards received including the 2018 and 2019 Inc. 5000 list and the ACG 2018 Georgia Fast40 Award.

inc5000

2018 & 2019 Honoree

georgia fast 40

2018 Honoree

Meet our leadership team.

Founder, CEO

Chief Revenue Officer

Hancock Claims Consultants | Bharath Badri

Bharath Badri

Chief Technology Officer

SVP of Strategic Solutions

SVP of Carrier Services

SVP of Human Resources

VP of National Field Operations

VP of Contents Services

VP of Network Services

VP of Strategy and Product

hancock employee roof inspection

Our Certified Technicians

Improving the claims process from rooftops to laptops.

Hancock employee during property inspection

Highly experienced

Our technicians work as an extension of your team and have a background in roofing, construction, or claims adjusting.

Certified and licensed

We recruit, hire, and train the best property inspectors nationwide and ensure they meet our exacting performance standards for accountability and accuracy.

Classroom and field training

Our team of property inspection technicians receive training calibrated explicitly for each carrier’s unique requirements.

Quality assurance

Since 2003, Hancock Claims has been a consistent leader in nationwide coverage, response time, well-trained inspectors, and industry awards.

Do you have what it takes?

Our career center offers opportunities for exceptional individuals. If you’re committed to being the best in the field of property inspection, claims support, and insurance underwriting, we want you to join our team.

Brad Hancock, President and CEO for Hancock Claims Consultants

Brad Hancock

Founder, CEO

Leading Hancock Claims as Founder and CEO, Brad Hancock has a long career and history of success in the industry. He is responsible for leading the company’s near- and long-term strategy through effective vertical communication efforts related to expansion opportunities, competitive landscape and relevant industry developments. He also directs and aligns strategic goals of the organization to optimize planned results and performance expectations.

As a lifelong entrepreneur in the sales and service industry with a past as a third generation roofing contractor and owner of a water mitigation company, Hancock has deep experience in the management and service side of the business. Hancock hails from Roswell, GA and enjoys travel, boating and growth oriented opportunities with other business leaders.

Stephen Bradshaw

Stephen Bradshaw

President

Originally from Eccles, WV, Stephen earned a bachelor’s in accounting and an MBA in finance from Georgia State University and is President of Hancock Claims. Stephen is responsible for financial oversight of the company. He has nearly 30 years of experience in accounting with more than 13 of those years as a CFO. Hancock is the third Private Equity-backed company that he has operated as CFO with experience across multiple verticals. Stephen and his wife are parents to two wonderful rescue dogs and he loves to barbecue.

John Hatcher, Senior Vice President of Carrier Relations and Business Development for Hancock Claims Consultants

John Hatcher

Chief Revenue Officer

As Chief Revenue Officer, John is tasked with driving partnerships and growth initiatives across property insurers. His overall mission is to serve those partners while enhancing all policyholders’ claims experience. John’s background in sales and entrepreneurship make him a driven self-starter with a history of making strategic decisions and forging valuable relationships. He has 20+ years in the field having served in past roles as Lead Client Partner, SVP-Insurance, Insurance General Manager and COO. Raised in Kansas City and now residing in Austin, TX, John spends his free time traveling with friends and family, sailing, playing pickle ball, playing music and showing off his ‘65 Mustang convertible at classic car shows.

Donald Crouch, CPCU - SVP Strategic Solutions at Hancock Claims Consultants

Donald Crouch, CPCU

SVP of Strategic Solutions

As SVP of Strategic Solutions, Donald leads the charge for exceptional customer service. His team leverages business intelligence to improve results and continuously improve or design new products for Hancock’s partners. Donald has over 20 years’ experience in the property and casualty insurance industry, starting out as a field adjuster with Travelers and advancing into roles such as Vice President of Business Intelligence, Head of Catastrophe and Head of Property Claims Innovation with Liberty Mutual Insurance. He has always been dedicated to building a unified claims ecosystem to bring ease and efficiency to the claims handling landscape on behalf of insurers and service providers. Donald earned a bachelor’s degree and MBA from the University of Maryland. He holds his CPCU and serves as an advisory board member of the Property & Liability Resource Bureau (PLRB). Donald lives in Tampa, Florida, and enjoys golfing, biking, traveling and spending time with family.

Chuck Lawrence, Vice President of Carrier Services for Hancock Claims Consultants

Chuck Lawrence

SVP of Operations

Born in Moore, OK and living in Florida now, Chuck is the SVP of Operations for Hancock Claims Consultants. He brings with him 32 years of industry experience, 27 of which are with first-party claims. He is leading teams that include the call center, claims processing, desk estimating and scheduling. Previously working with both large national carriers and regional carriers, Chuck has landed at Hancock to continue driving success and the highest levels of service. He is a graduate of Trevecca Nazarene University and spends his free time taking cruises with his wife and enjoying time with his five grandchildren.
Hancock Claims Consultants | Christine Smith

Christine Smith

SVP of Carrier Services

As the leader of Hancock’s Carrier Services functions, Christine oversees customer service and scheduling, claims processing, and quality assurance. Her primary focus is on continuous improvement and optimizing the client experience. With a strong background in operations management and process improvement, Christine excels at driving efficiency and enhancing service delivery. Christine has 27 years of diverse experience across different sectors of the industry. She has held notable positions, including SVP/Atlanta Operations Manager at McGriff Insurance Services, VP Operations at LineSlip Solutions, VP Customer Success at Crawford & Company, and SVP/Southeast Zone Operations Manager at Marsh. Christine holds a bachelor’s degree from Lander University in Greenwood, South Carolina, and a master’s degree from James Madison University in Harrisonburg, Virginia. Christine is from Cayce, South Carolina, and enjoys hiking and backpacking as well as spending quality time with her husband and two sons.
Hancock Claims Consultants | Ellen Smith

Ellen Smith, CPA

SVP of Finance

With 17 years of progressive experience in finance and operations within the insurance sector, Ellen brings a wealth of expertise and a results-oriented approach to the role of SVP of Finance. Ellen is entrusted with overseeing Hancock’s overall financial operations, including financial statement preparation, analysis and reporting, budgeting and forecasting, compliance, and human resources. Ellen excels in examining and understanding growth strategy and delivering comprehensive reports to stakeholders. Ellen began her career in the insurance practice of KPMG, focused on property and casualty carriers. She then transitioned to Builders Insurance Group, where she served as Financial Reporting Manager, Director of Finance & Controller, Director of Financial Planning and Analysis, and ultimately CFO & Treasurer. She also held CFO & Treasurer responsibilities for Wilmington Holdings Corporation. Ellen is a Certified Public Accountant in the state of Georgia and resides in Atlanta, GA.
Hancock Claims Consultants | Margaux Kaynard

Margaux Kaynard

SVP of human resources

Originally from Alexandria, VA, Margaux has an undergraduate degree from West Virginia University and a Master’s Degree in Human Resources from the University of Central Florida.  She graduated from both programs with honors while serving as a Division 1 rower for the West Virginia University Women’s Varsity 8.  Margaux has nearly 20 years of progressive human resources experience within a variety of industries such as consumer products, technology and industrial services. In her current role with Hancock Claims Consultants, Margaux is responsible for employee relations and engagement, benefit strategy and planning, talent development and recruitment.  Hancock is the second private equity backed company where Margaux has led Human Resources strategy. In 2018, she was named Human Resources Leader of the Year for the State of Georgia.  In her free time, Margaux enjoys fitting in a good workout and spending time with her husband Matthew and her two little ladies, Helena and Hart.  Margaux resides in the Charleston, SC area.

Ray Tant, VP of National Field Operations for Hancock Claims Consultants

Ray Tant

VP of National Field Operations

Ray brings more than 15 years of field experience with exceptional leadership and problem-solving skills. Born and raised in Dallas, GA, Ray also has experience as a roofing contractor, allowing him to see the industry with a wide lens. As the VP of National Field Operations, he oversees our regional and field inspectors. Ray interfaces with his team to drive successful daily field operations, meeting carrier expectations. Ray has worked his way up through a distinguished career, receiving numerous awards. He is the recipient of the Hancock Award of Excellence, Hancock Operations Oversight Team Leader Award, Territory Growth winner and Outstanding Achievement Award. Outside of work, Ray enjoys spending time with his wife of over 25 years, Necie and two daughters. He loves to travel and spend time on the water.

Ron Folger, Vice President of Contents Services for Hancock Claims Consultants

Ron Folger

VP of Contents Services

Ron Folger brings nearly two decades of industry experience to the team having served as a licensed adjuster, quality coordinator, director and AVP in previous roles. As VP of Contents Services his operational skills and background as an adjuster serve to better assist clients with physical inspections and personal property inventory pricing. Problem solving and managing client relationships are major assets that make Ron a great leader for the Contents Inventory team. Hailing from Buffalo, NY, he enjoys spending time with his family in the great outdoors on camping trips. Ron and his wife are scout volunteers and he is also a car and motorcycle enthusiast.
Hancock Claims Consultants | Daniel Gonzalez

Dan Gonzalez

VP of Network Services

With over 22 years of experience in the property insurance claims industry, Dan brings extensive expertise and technical acumen to his role as Vice President of Network Services. Dan oversees operations for Hancock’s Preferred Expert Services and Preferred Repair Network, ensuring a streamlined and exceptional service experience for Hancock’s clients and policyholders. His deep understanding of the carrier claims side of the business, gained through various job titles such as Director of Managed Repair, Property Field Claims Manager, Quality Evaluator and Property Field Adjuster, allows him to provide valuable insights and solutions that elevate Hancock’s standards of service. Dan holds an MBA from the University of Georgia’s Terry College of Business, and he is a Six Sigma certified Green Belt, well-versed in Lean business methods, quality management and continuous improvement principles. Dan resides in Atlanta Georgia, where he enjoys spending quality time with his family and hobbies such as fishing and scuba diving.
David Stolper, Vice President of Product Support at Hancock Claims Consultants

David Stolper

VP of Strategy and Product

David has 15 years of high-profile experience in project management and claims operations with leading insurers. As VP of Strategy and Product, David leads the Analytics department, focusing on using data to develop organizational strategy and championing initiatives to support Hancock’s strategic objectives. His previous roles at The Hartford and Liberty Mutual helped those companies to significantly improve value and performance for the carrier, service provider, and policyholder. David’s professional and industry expertise will boost Hancock’s operational efficiency, customer experience, and team performance as we expand our national property insurance footprint. David holds CPCU and AIC designations and an MBA from the Crummer Graduate School of Business at Rollins College in Winter Park, Florida. He is also a graduate of the University of Minnesota Twin Cities. David’s hometown is Madison, Wisconsin, where he enjoys skiing, golfing, traveling, and spending time with his family.

Explore Corporate Careers

The Hancock corporate team supports a national network of technicians and claims specialists while driving excellent customer service. Explore your opportunities with the best team in the business.

Become a Technician

Team in Blue technicians enjoy robust opportunities with maximum flexibility in scheduling and resources. Explore your opportunities in this exciting field.

Become a Service Provider

Join our network of contractors, engineers and professional service providers to access great opportunities and fast payment turnarounds.