Process

Enjoy greater control and accuracy for adjusting and underwriting.

Completed Inspections in
4 Simple Steps

Our proven process is your assurance of high-quality claims support from rapid catastrophe response to direct inspections. Just initiate and schedule an inspection and the technician handles the rest.

Step One

Initiate an Inspection

An Insurance Adjuster initiates an inspection
through our webform or estimating platforms.

Step Two

Schedule
a Time

Our customer service team will schedule an inspection with your insured within 4-8 hours of your submission.

Step Three

Send a
Technician

A Hancock inspection technician arrives to assess the property.

Step Four

Deliver
the Report

A detailed report is delivered to the adjustor on the same day of the inspection.

Submitting Your Claim

Choose your preferred way.

Hancock employee climbing a ladder

Why Hancock is Leading the Way
in Claims Resolution Services

Nationwide Coverage

Quickly attend to policyholders regardless of location with access to the largest network of experienced inspection technicians, contents specialists, engineers, and contractors. We have no boundaries and can service claims across the country.

Extensive Data and Reporting

Transparent access to all of our data in an extensive monthly report is something no other competitor offers. Make better decisions, enhance underwriting performance, and improve processes and client interactions with reports on how you rank in the market based on nationwide data.

Deep Insurance Industry Experience

We combine the best of real world insurance industry experience and modern technology. Our ability to leverage expertise is impactful and serves your best interests beyond the limitations of tech-only solutions.

Configurable Technology Solutions

We provide tech + service designed to fit within your framework. We build custom solutions to integrate your internal systems with our preferred vendors to speed up claims processes and estimating, creating efficiencies and lowering costs.

Nationwide rapid deployment teams on standby.

300+Metropolitan Cities

We serve over 300 metropolitan cities in over 47 states and can travel
to virtually any city in the nation.

Nationwide rapid deployment teams on standby.

24-48Hour Deployment

Hancock Claims prides itself on the ability to rapidly deploy
to any area within 24-48 hours.

Frequently Asked Questions

Our technicians arrive at the property within 24 to 48 hours of scheduling. You can expect a highly detailed and accurate report within 72 hours – but more likely, by the next day after an inspection.

We are true partners invested in your success not only for today but in the future. We recruit and train the next generation of inspection technicians and claims processors to ensure your policy holders receive prompt service.

Our technicians have a background in roofing, construction, or claims adjusting. They must be engineering-certified to work with Hancock. We conduct regular calibration training to ensure that our inspectors align with each carrier’s specifications.

You name the state, and we deliver reliable home inspectors.

We make scheduling a breeze. Click here for real-time scheduling or call by phone at (770) 569-1669. You’ll get a confirmation email within two hours of scheduling. If you don’t receive a confirmation, call 770-569-1669.

Virtual v. Onsite Roof Inspections:
Which is better?

Provide a best-in-class experience for your customers with timely and accurate inspections completed by our highly-trained technicians.

Explore Corporate Careers

The Hancock corporate team supports a national network of technicians and claims specialists while driving excellent customer service. Explore your opportunities with the best team in the business.

Become a Technician

Hancock Independent contractors enjoy the freedom and flexibility of working their own schedules while being a part of the greater Hancock Claims network.

Become a Service Provider

Join our network of contractors, engineers and professional service providers to access great opportunities and fast payment turnarounds.

Become a Tree Vendor

Join our network of Tree Vendors and receive daily and catastrophe tree removal assignments from our insurance carrier partners.