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Schedule an Inspection

For questions regarding other service offerings, please contact us at 770-569-1669.

Please note that Hancock partners with insurance carriers and their adjuster affiliates only. If you do not receive a confirmation email within 2 hours of submission, please call 770-569-1669.

Process

Enjoy greater control and accuracy for adjusting and underwriting.

Completed Inspections in
4 Simple Steps

Our proven process is your assurance of high-quality claims support from rapid catastrophe response to direct inspections. Just initiate and schedule an inspection and the technician handles the rest.

Step One

Initiate an Inspection

An Insurance Adjuster initiates an inspection
through our webform or estimating platforms.

Step Two

Schedule
a Time

Our customer service team will schedule an inspection with your insured within 4-8 hours of your submission.

Step Three

Send a
Technician

A Hancock inspection technician arrives to assess the property.

Step Four

Deliver
the Report

A detailed report is delivered to the adjustor on the same day of the inspection.

Submitting Your Claim

Choose your preferred way.

Hancock employee climbing a ladder

Phone

Email

Online

Mobile

API

Why Hancock Claims

The top property inspectors across the nation

Provide a best-in-class experience for your customers with timely and accurate inspections completed by our highly trained technicians.

Complete inspection and report within 24 hours

Get to your customers faster with our proprietary scheduling system and vast network of technicians. We offer next-day inspections and will return your full comprehensive inspection report within 24 hours of completing the inspection.

Superior quality and accuracy

Make confident decisions with detailed inspections and reports based on regional data compiled from the biggest carriers in the nation.

Inspectors available in every state

Quickly attend to policyholders regardless of location with access to the largest network of trained roof and property inspection technicians.

Nationwide rapid deployment teams on standby.

300+Metropolitan Cities

We serve over 300 metropolitan cities in over 47 states and can travel
to virtually any city in the nation.

Nationwide rapid deployment teams on standby.

24-48Hour Deployment

Hancock Claims prides itself on the ability to rapidly deploy
to any area within 24-48 hours.

Frequently Asked Questions

Our technicians arrive at the property within 24 to 48 hours of scheduling. You can expect a highly detailed and accurate report within 72 hours – but more likely, by the next day after an inspection.

We are true partners invested in your success not only for today but in the future. We recruit and train the next generation of inspection technicians and claims processors to ensure your policy holders receive prompt service.

Our technicians have a background in roofing, construction, or claims adjusting. They must be engineering-certified to work with Hancock. We conduct regular calibration training to ensure that our inspectors align with each carrier’s specifications.

You name the state, and we deliver reliable home inspectors.

We make scheduling a breeze. Click here for real-time scheduling or call by phone at (770) 569-1669. You’ll get a confirmation email within two hours of scheduling. If you don’t receive a confirmation, call 770-569-1669.

Virtual v. Onsite Roof Inspections:
Which is better?

Provide a best-in-class experience for your customers with timely and accurate inspections completed by our highly-trained technicians.

Corporate Careers

The Hancock corporate team supports a national network of technicians and claims specialists while driving excellent customer service. Explore opportunities with the best team in the business.

Become a Technician

Team in Blue technicians enjoy robust opportunities with maximum flexibility in scheduling and resources. Explore opportunities in this exciting field.