Ladder Assist Services
Helping adjusters in the field when needed.
Safe Roof Access
Hancock believes in safety first. Why take chances sending an adjuster up on a high or steep roof? With Hancock Claim’s Ladder Assist Service, it’s our specialty to climb high or steep roofs to perform an inspection. We meet the adjuster on site with the proper equipment to safely scale those roofs and complete a thorough inspection. This allows the adjuster to focus on the actual claim, even from the ground if needed.
How Ladder Assist Works
A highly-trained Hancock inspector meets the insurance adjuster on site, sets the ladder, and climbs so the adjuster never has to leave the ground. During a single visit, the inspector photographs every slope, records precise measurements, and shares all findings with the adjuster once back on the ground.
Keeping Adjusters Safe and Grounded
Your adjusters no longer need to be exposed to the risks of steep pitches and multi-story roofs because trained and experienced Hancock inspectors handle the climb. Removing ladder work from the adjuster’s day cuts the risk of injuries that drive workers’ compensation costs and stress. It also avoids delays when roof height exceeds carrier safety thresholds, and gives your adjusters peace of mind.
Complete & Accurate Documentation
Your Hancock inspector gives you complete and accurate documentation, including a full photo set of roof damage, before leaving the property. These combined files meet carrier evidence requirements and transfer directly into desk-estimating or virtual-inspection workflows. By capturing everything up front, you minimize re-inspections and dispute risk.
Maximizing Safety While Meeting Carrier Requirements
Dedicated ladder assist support minimizes adjuster risk while providing a complete inspection report that meets carrier requirements for the overall claims process.
Different Ladder Assist options
Depending on the needs of the carrier, there are different levels of Hancock’s Ladder Assist services. They range from basic “Ladder Assist only” service where the Hancock inspector just climbs the roof on the adjuster’s behalf to a combination of climbing and providing additional digital measurement options.
For a full understanding of the different types of Hancock Ladder Assist Services, contact the Hancock claims solution team to determine what works best for your needs.
National Coverage with a Simple Fee Structure
Hancock provides full ladder assist adjuster support on a national scale. More than 1,000 qualified inspectors can cover almost any property loss site in the United States within 24-48 hours, even during catastrophe surges. A single flat fee replaces mileage or hourly up-charges, ensuring you get the same quality and rate regardless of location.
Turn High Risk Climbs into Low Risk Claims
As a pioneer in Ladder Assist Services, you can trust Hancock to reduce adjuster risk, increase adjuster satisfaction, enhance claim details, and help control costs.
Request a Ladder Assist, or contact us for more information.
