Homeowners
How Hancock Claims helps homeowners get back to what matters most.
A home represents the most significant investment many families will ever make. When your home suffers damage from a natural disaster or significant weather event, you will want trusted industry professionals promptly and accurately handling your claim. At Hancock Claims Consultants, we’re proud to assist homeowners and insurers with expertise and support during these critical events.
The following provides you with an overview of the property claims process when Hancock Claims is providing inspection services.
Submit an Insurance Claim
Contact your property insurance company as soon as possible to start the claim process. Your insurer will initiate their specific process for handling your claim and engage Hancock Claims as appropriate. Scheduling your inspection will be coordinated by either your insurance company or Hancock Claims.
Schedule your on-site inspection
Either a representative from your carrier or Hancock Claims will reach out to you to find a convenient time to visit your home. You may be asked to provide available dates and times that work for you, but Hancock offers an easy process to reschedule should your circumstances change.
Confirm your appointment with the inspector
The day prior to your scheduled appointment, the Hancock inspector will call to confirm with you. This serves as both a reminder for you, the homeowner, as well as assures that the inspector will be able to access your property.
Meet your on-site Hancock Claims Inspector
Your Hancock Claims Inspector will arrive wearing an official Hancock shirt and badge. The insurance company’s adjuster may also be present. If the interior is part of the inspection, you or a representative will need to provide access. If you are present, your inspector will let you know when they have finished the inspection.
Wait to hear a decision from your insurance company's adjuster
The Hancock inspection team will forward their report to your claim adjuster and they will make any coverage decision. You may check on the status of your claim with your insurance company.
Benefits of working with Hancock
How we set ourselves apart from our competitors
Nationwide Coverage
Efficient Claims Process
Accurate Inspections
Professional Expertise and Safety
Years of industry experience
For over 20 years, the industry’s biggest insurers have relied on the experience and strength of Hancock Claims Consultants.
Commitment to customer service
Hancock seamless claims process, flexibility, and efficient communication ensures prompt service. We bring comprehensive claims support, working closely with insurers to deliver reliable, high-quality service tailored to homeowner needs.
References
Testimonials
We 're here to answer your questions
Hancock works directly with insurance carriers, so homeowners may also want to coordinate via their insurance adjuster for claim-specific details.
If you need to reach out to us, call (770) 569-1669 or send us a message via our contact page.
